Shipping & Returns

Order Processing

Orders are typically processed within 24–48 business hours (excluding weekends and holidays).
Once your order ships, you’ll receive a tracking number by email.

Please note: processing time is separate from shipping transit time.

Shipping Rates & Delivery Times

United States

$5 flat-rate shipping
Free shipping on orders $50+
Estimated delivery: 3–5 business days
Tracking included

Canada

$20 CAD flat-rate shipping
Free shipping on orders $120 CAD+
Estimated delivery: 7–21 business days
Tracking included

Australia

$25 AUD flat-rate shipping
Free shipping on orders $150 AUD+
Estimated delivery: 10–21 business days
Tracking included

Japan

¥2,500 flat-rate shipping
Free shipping on orders ¥15,000+
Estimated delivery: 7–21 business days
Tracking included

International Orders & Customs

International orders may be subject to customs duties, taxes, or import fees depending on your country.
These fees are not included in your order total and are the responsibility of the customer.

Delivery times for international orders may vary due to customs processing.

Where We Ship

We currently ship to:

United States
Canada
Australia
Japan

More countries coming soon ✨

Returns & Refunds

Unused and uninstalled items may be eligible for return.
Installed or used StompCharms are not returnable due to the single-use adhesive.

For full details, please see our Refund Policy.

If your order arrives damaged or defective, contact us within 48 hours of delivery with photos and your order number.

Tracking Your Order

Once your order ships, tracking information will be sent to the email used at checkout.
If you haven’t received tracking or need help locating it, feel free to reach out.

Need Help?

Have questions about shipping, delivery times, or your order?

📧 Email: support@stompcharms.com
⏱ Response time: 1–2 business days
📦 Please include your order number for faster assistance.

You can also visit our FAQ for answers to common questions.

We do our best to ship quickly and keep shipping costs fair while ensuring your StompCharms arrive safely 💙